Care Management

Ascension's national care management team is here to help you navigate the complex world of healthcare

What is care management?

Care management is a collaborative process to assess, coordinate, monitor and evaluate services and options to meet your healthcare needs and goals. By working with your doctors, our care managers can help you manage your medical conditions more effectively. Care managers can also provide you with education, resources and the encouragement you need to support your healthcare journey. Our national care management team is made up of registered nurses, social workers and wellness coaches to help you make informed choices about your care. Learn more online or download our program flyer here.

Resources to support your healthcare journey

What education materials are available to me as a SmartHealth Care Management member?

  • Ascension Care Management’s online patient education center offers resources, videos and interactive tools to help you better manage and understand your health. Check out the Health Library for more information. 
  • "Stoplight" tools can assist patients with monitoring and managing their chronic condition by dividing various signs and symptoms into "green", "yellow" and "red" management zones. To use the fillable version, download the PDF, fill it in, and save it to your PC. Be sure to save each update.

Additional resources

Do you have benefit related questions?

Download the SmartHealth app. View your benefits, health spending account balance, deductible amounts, claims, EOBs, ID cards, find a doctor, and more.

Do you have questions about your medications ?

The Pharmacy Care Management Team can assist you with your medications and help you manage them. They can be reached at 877-560-4303. 

Do you suffer from persistent pain?

A brand-new at-home digital physical therapy program called Sword Health can assist you in getting rid of joint, back, or muscle ache. The combination of powerful technology and a personal connection to our clinical experts that leads to life-changing recovery. Sword is available in: AL, DC, IL, MD, MI, MOSTL, NY, TX, or WI.

Do you struggle to meet your healthcare goals?

Whether you're focused on nutrition, weight loss, mental health or overall wellbeing, your Vida Health coach will personalize a plan for you - then guide you every step of the way. All at no cost to you. Learn more online or download the app available on Google Play and the App Store.

An AI chatbot that makes you feel heard...

Engage with a friendly chat bot penguin to reduce stress and handle life's challenges. It's confidential, anonymous, and available 24/7. To learn more about our services download the Ascension Wysa: Well-being app available on Google Play and the App Store. Use the code: myCare 

Virtual care

Amwell Virtual Care can provide you with 24/7 access to an experienced doctor or advanced practitioner via video visit. Online appointments with experienced psychiatrists, psychologists, or counselors are also available. Sign-up online or download the app available on Google Play and the App Store.