Virtual Care benefits are provided to SmartHealth members through Amwell.
You can use online care benefits with Amwell to talk with an experienced doctor or advanced practitioner through a video visit for your urgent care needs 24/7. You can also schedule a mental health appointment online with an experienced psychiatrist, psychologist or counselor. These providers are in the SmartHealth network but are not employed by Ascension.
Visit smarthealth.amwell.com to get started or by downloading the Amwell mobile app. Once registered, you will gain access to board-certified doctors and licensed therapists and psychiatrists on Amwell.
Be sure to enter the service key “SMARTHEALTH” when you sign up on Amwell or you may be charged a higher rate for your visit.
Did you know that as a SmartHealth member, you have access to well-being resources?
- Ascension myCare is your one-stop shop of resources featuring ways to take care of yourself so you can be there for others.
- Ascension Wysa is a well-being app to provide holistic, day-to-day well-being. Engage with the chatbot to enhance your mood, practice mindfulness, receive anxiety and crisis support. Download the app and use it anytime, anywhere. It's free, anonymous and available 24/7 to you and your family.
- Well-being sessions are hosted by Ascension well-being experts across the ministries. These educational sessions are designed to connect with associates and instill healthy habits. All sessions to enhance your well-being - including weekly yoga, walking and chair workouts - can be found on the Associate Events Calendar and within myCare.
- Spiritual Care: Video chat with an Ascension chaplain anytime, anywhere. This free resource is staffed by experienced Ascension chaplains who are committed to listening to and supporting through complex challenges. Click here to get started.
- Psychiatry and therapy - SmartHealth members can schedule a video chat with a psychiatrist or therapist. Click here for more info.
Click this link to learn more about all resources.
Mental health resources
As an Ascension associate, you are eligible for free short-term counseling through the Employee Assistance Plan (EAP). Click here for more information.
If you're looking for a mental health provider, select "Find a Doctor" above and navigate to "Mental health services".
If you have questions regarding benefits and coverage, please contact SmartHealth Customer Service at 888-492-6811.